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Whether you're looking to enhance your estate's security, integrate IoT solutions, or explore partnership opportunities, we're here to help you every step of the way.
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Emergency Support Only
24/7 Emergency
Critical system support available anytime
For existing customers only
Frequently Asked Questions
Find quick answers to common questions about NexuCare implementation and services.
Deployment typically takes 2-4 weeks depending on estate size and complexity. This includes system setup, staff training, resident onboarding, and full integration with existing security infrastructure. We provide a detailed timeline during the consultation phase.
NexuCare is scalable and works effectively for estates with as few as 50 units. Our modular pricing ensures cost-effectiveness for smaller communities while maintaining full functionality and 24/7 support capabilities.
Yes, NexuCare is designed for seamless integration with most existing security systems including CCTV networks, access control systems, and alarm systems. Our technical team conducts a comprehensive compatibility assessment during the planning phase.
NexuCare includes robust offline capabilities. Critical functions operate via SMS backup, local data caching ensures continued operation, and automatic failover systems maintain emergency response capabilities even during network disruptions.
Yes, we provide comprehensive 24/7 technical support, regular system updates, preventive maintenance, staff retraining sessions, and system optimization based on usage patterns. Emergency support is available at all times for critical issues.
Absolutely. Residents can set multiple emergency contacts, medical information, preferred hospitals, family member notifications, and customize alert preferences through the intuitive mobile app interface.